Shipping Policy
Sastra Herbal Shipping Policy
At Sastra Herbal, we are committed to ensuring that your experience with our organic health and wellness oils is as smooth and enjoyable as the journey towards holistic well-being should be. Part of this commitment involves providing you with clear, efficient, and reliable shipping options. Below you will find our shipping policy, designed to ensure that your Sastra Herbal products arrive at your doorstep in perfect condition and in a timely manner.
Domestic Shipping Policy
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Processing Time: Orders are typically processed within 1-2 business days. Processing time does not include weekends or public holidays.
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Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary between 3-7 business days, depending on your location and the shipping method chosen.
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Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
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Delivery Issues: Sastra Herbal is not responsible for any products damaged or lost during shipping. However, if your order arrives damaged or you experience any other issues, please contact us immediately at support@sastraherbal.com. We are dedicated to resolving any problems for our customers.
International Shipping Policy
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Availability: We ship worldwide. International shipping rates and delivery times vary based on destination and will be calculated at checkout.
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Customs, Duties, and Taxes: Sastra Herbal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Delivery Estimates: Delivery times vary greatly depending on the destination and can take anywhere from 7-21 business days. We appreciate your patience as it takes time to ensure your package clears customs.
General Information
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Order Cancellation: Orders can only be cancelled within 12 hours of placing the order. Please email us within this timeframe if you need to cancel your order.
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Packaging: In our commitment to sustainability, we use eco-friendly packaging materials that are recyclable and designed to minimize waste.
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Contact Us: For any further queries regarding your order or our shipping policy, please contact us at support@sastraherbal.com. Our customer service team is here to assist you.
Thank you for choosing Sastra Herbal. We are excited to be a part of your wellness journey and look forward to serving you with our holistic range of herbal and wellness oils.